Cancellation Policy
Cancellation Policy
We are committed to providing quality service and ensuring proper availability for each client. We understand that unforeseen circumstances may arise, and in order to better serve you, we have established the following cancellation policy:
Cancellations with up to 48 hours’ notice: No charges will be applied for cancellations made at least 48 hours before the scheduled time.
Cancellations with up to 24 hours’ notice: A 50% charge of the service cost will apply for cancellations made at least 24 hours in advance.
Cancellations with up to 12 hours’ notice: The full service amount will be charged for cancellations made less than 12 hours before the scheduled time.
No-Show: If the client does not show up for the scheduled appointment, the full service amount will be charged. If you wish to reschedule, the total amount of the originally scheduled service will be charged in addition to the full cost of the missed service.
Changes to the Scheduled Service: The client must inform us at least 24 hours in advance if they wish to modify or change the originally scheduled service. For example, if the client booked a “cut and highlights” but decides to only have the “cut,” the charge will be for the originally booked service, “cut and highlights.”
It is important to note that any cancellation or change must be communicated directly to the salon via phone or in person. We appreciate your understanding and cooperation, as it allows us to provide excellent service to all our clients. If you have any questions, I am available to provide clarification.
Payment Methods
We accept several payment methods for your convenience:
Credit Card: We accept all major credit card brands, providing convenience and security for your transactions.
Debit Card: Fast and simple payments via debit card are available for your convenience.
Bank Deposit: We offer the convenience of payment via bank deposit. Please contact us for the necessary information to make the deposit.
Choose the method that best suits your needs and enjoy our services with practicality and security.
Terms and Conditions
These terms and conditions govern the use of the website and the purchase of products at Hair Healing. By using our website and making a purchase, you agree to the following terms:
- Website Information:
We strive to provide accurate and up-to-date information on our website; however, we do not guarantee the accuracy, completeness, or timeliness of the information.
We reserve the right to correct any errors or omissions on the website at any time, without prior notice.
- Intellectual Property:
All content on the website, including texts, images, logos, and designs, is protected by copyright and other intellectual property rights owned by Hair Healing or its licensors.
You agree not to reproduce, distribute, modify, or create derivative works based on the content of the website without prior written permission.
- Pricing and Payment Policy:
The prices of products are displayed in our online store and are subject to change at any time without prior notice.
Payment for products is processed through secure online payment methods. Credit card details are protected and are not stored in our systems.
- Shipping and Delivery:
We do our best to process and ship orders within the indicated time frame; however, we are not responsible for delays caused by carriers or events beyond our control.
- Warranty and Returns:
We guarantee the quality of our products and accept returns within the terms of our refund and return policy, as described above.
- Governing Law:
These terms and conditions are governed by the laws of Brazil. Any dispute related to these terms and conditions will be subject to the exclusive jurisdiction of the competent courts in Brazil.
If you have any questions or concerns about our terms and conditions, please contact us at the email address [email protected].
Visit Us
Tuesday to Saturday: 10:30 AM to 7:00 PM
