Refund and Return Policy

At Hair Healing, our commitment is to your satisfaction and trust in our hair products. We understand that situations may arise, and we are here to help. Please carefully review our refund and return policy:

1. Refunds:

• Physical Products: If, for any reason, you are not satisfied with a physical product purchased from us, you have the right to request a full refund within 30 days from the purchase date, provided the product is in its original condition and has not been used.

• Digital Products: For digital products such as e-books or online hair treatment programs, a refund can be requested within 14 days of purchase, provided the product has not been downloaded or accessed.

2. Returns:

• Physical Products: We accept returns of physical products within 30 days from the date of receipt, provided the product is in its original condition and has not been used. Return shipping costs will be the responsibility of the customer unless the product was received damaged or defective.

3. Refund and Return Process:

To request a refund or return, please contact our customer service team via email at [email protected] and provide your purchase details, including the order number and the reason for your request.

Upon approval of the request, you will receive instructions on how to proceed with the return of the product, if applicable.

Refunds will be processed within 5 business days after we receive the returned product and verify its condition.

4. Exceptions:

Some products may be subject to specific refund and return policies, which will be clearly indicated in the product description or during the purchase process.

Hair consultation services or personalized treatments may not be eligible for refund or return unless there is a proven defect or quality issue.

5. Contact:

For any questions or concerns regarding our refund and return policy, please contact our customer service team via email at [email protected].

We reserve the right to update or modify this refund and return policy at any time, so we recommend reviewing this page periodically to stay informed of any changes.